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Frequently Asked Questions

Scanster Software Customer Support

Please browse the product support information listed below. A click on the desired support information subject will take you to a detailed explanation.
To get in touch with our customer support, please fill in the form below and a support representative will respond asap.

Scanster PC Privacy Shield

1What Is Scanster PC Privacy Shield?
Scanster PC Privacy Shield is a Privacy Protection application meant to provide the user with maximum privacy protection. The software is developed in a way to allow even the non-technical user with the set of tools that will keep the device clean from any online and offline activity.
2Is Scanster PC Privacy Shield Free?
Scanster PC Privacy Shield is free to try. The trial period lasts for 14 days, during which you can scan and see the report. The cleaning and other features are enabled in Premium version only.
3Why Do I Need Privacy Protection?
Most of the home users maintain active online life, be it social (Facebook, Myspace, Twitter, etc.), professional (Skype chats, email credentials, etc.), or shopping online (login credential, financial information, personal information). The online activity is stored locally on the hard drive without the user being aware of it. They are the pieces of information, professionally called Digital Fingerprints. These digital pieces of ID are bread and butter for all privacy hackers, criminals, identity thieves, tracking companies, data miners. Software like Scanster PC Privacy Shield will allow the user to keep private information private. No one needs to know where the user surfed online, what their name is, or what went on in the chat user just had.
4How to registered Scanster PC Privacy Shield?
By opening the Scanster PC Privacy webpage. In the upper left screen next to download button you will find “Register Now” button. Upon clicking on it the website will open a new tab or window. The page asks for your information to place order for product. When filling in the form the key will be sent to your email address.
5How Do I Install Scanster PC Privacy Shield?
To properly install Scanster PC Privacy Shield please follow the steps below.
  1. Download Scanster PC Privacy Shield. by clicking the download link.
  2. Select the destination for saving the installation file.
  3. When chosen, click save.
  4. After the download is complete click on the downloaded file.
  5. Confirm the installation by clicking the “Yes” button.
  6. After Scanster PC Privacy Shield installs on your computer, the program will open automatically.
  7. The automated first scan will run scanning the computer, and report back with relevant issues.
  8. The installation is successful!
6How Do I Upgrade Scanster PC Privacy Shield?
In order to upgrade you free version of the software, you need to purchase Premium version $39.99 per year.
7How Do I Un-Install Scanster PC Privacy Shield?
If for any reason you wish to remove our application, the process is just as easy as any other.
To Uninstall PC Privacy Shield Automatically:
(suggested, instead of the existing I think its too general for someone who doesn’t even know the basics)
  1. Click Start in the lower left corner of Microsoft Windows home screen.
  2. Type in Add or Remove Programs in search bar.
  3. Click on the suggested result.
  4. In the list of programs find and click on PC Privacy Shield.
  5. Select Uninstall.
  6. Follow the on-screen wizard until finished.
To uninstall PC Privacy Shield Manually:
  1. Click Start button in the lower left corner of Microsoft Windows home screen.
  2. Click the Control Panel menu button.
  3. Choose Programs/Uninstall a Software.
  4. Mark PC Privacy Shield under the application list.
  5. Choose Uninstall.

Scanster Antivirus

1What Is Scanster Antivirus?
Scanster Antivirus is security protection software developed to provide home users with complete 24/7 protection against any threat. The user-friendly interface will provide control even for the non-technical users.
2How Many Computers does Scanster Antivirus Protect?
Scanster Antivirus license is for single PC device/laptop. For more than one key or bulk discount, or business version please contact us directly via the form below and we will be more than happy to assist.
3How Do I Install Scanster Antivirus?
To properly install Scanster Antivirus please follow the steps below.
  1. Download Scanster Antivirus by clicking the download link.
  2. Select the destination for saving the installation file.
  3. When chosen, click save.
  4. After the download is complete click on the downloaded file.
  5. Confirm the installation by clicking the “Yes” button.
  6. A new window will open asking the user to agree to the terms and conditions.
  7. Click I agree. The installation will resume.
  8. After Shield Antivirus installs on your computer, the program will open automatically.
  9. The installation is successful!
4Why Do I Need an Antivirus / Malware Protection?
The cyber security researchers have noted that in the past year 100,000 threats hit the high sales in just one month. Easily accessible malware in the hands of any person in the world can be used for crime, fun, or simple destruction. The broken software can be fixed but a personal data and privacy take long periods of time to recover.
5Is Scanster Antivirus Free?
Scanster Antivirus is free to try. The trial version allows only scanning of the files, and the real-time protection is not enabled. The trial period is 30 days, after which the user can upgrade to Premium version and unlock all the features. The Premium version is $33.99 per year. The license is for a single device only. However that license covers the mobile version of the application as well.
6How Do I Upgrade Scanster Antivirus?

In order to upgrade you free version of the software, you need to purchase Premium version. This can be done in several ways.

Website:
open the Antivirus Product webpage. In the upper left screen next to download button you will find “Register Now” button. Upon clicking on it the website will open a new tab or window. The page asks for your information to place order for product.

Software:
In the lower right corner of software screen is the “Register Now” button. When clicking on it the software opens a window to insert and activate the license key, as well as to register a Premium version. Clicking on register a new tab or window will open in the Internet Browser to let you fill in the information and place an order.

7How Do I Un-Install Scanster Antivirus?
If for any reason you wish to remove our application, the process is just as easy as any other.
To Uninstall Scanster Antivirus Automatically:
  1. Click Start in the lower left corner of Microsoft Windows home screen.
  2. Type in Add or Remove Programs in search bar.
  3. Click on the suggested result.
  4. In the list of programs find and click on Shield Antivirus.
  5. Select Uninstall.
  6. Follow the on-screen wizard until finished.
To uninstall Shield Antivirus Manually:
  1. Click Start button in the lower left corner of Microsoft Windows home screen.
  2. Click the Control Panel menu button.
  3. Choose Programs/Uninstall a Software.
  4. Mark Shield Antivirus under the application list.
  5. Choose Uninstall.

Scanster Anti Malware

1Registering Anti Malware?
Anti-Malware is designed for simplicity and ease of use. All you need to do is register online or over the phone. Enter the activation code as described below.
  • Click on the Register Now Button on the web page.
  • Complete the Registration Process.
  • Copy & Paste the activation code into the activation box.
Copy the activation code you received into the activation box and click the Activation button to complete the activation process.
2Where can I find my License Information?
In the lower right corner of the screen click on “Help” button. A drop-down menu will appear and click on “License Information”. A new window will pop open with all the information.
3How do I know if Anti Malware is protecting my computer 24/7?
Opening the software the middle symbol represents active scan, which means your computer is protected all the time. If beneath the symbol it clearly says “Enabled”. The engines are working in the background.
4What are the minimal system requirements for Anti Malware?
Anti Malware is compatible with Microsoft Windows XP, Vista, 7, 8, 10.

*Recommended: 4GB of memory, a broadband internet connection, and latest Windows and Internet Explorer updates.

Supported email clients: Microsoft Outlook 2000, Outlook 2014, Outlook Express on Windows XP, Windows Mail on Windows Vista, Other email products using SMTP/POP3 for sending and receiving messages, this includes Windows Live Mail, Mozilla Thunderbird, and many others.

*Note: SSL and TLS Internet security protocols are only supported with Microsoft Outlook, Microsoft Outlook Express, and Windows Mail.
5How Do I Install Scanster Anti Malware?
To properly install Anti Malware please follow the steps below.
  • Download Anti Malware by clicking the download link.
  • Select the destination for saving the installation file.
  • When chosen, click save.
  • After the download is complete click on the downloaded file.
  • Confirm the installation by clicking the “Yes” button.
  • After Anti Malware installs on your computer, the program will open automatically..
  • The installation is successful!
6How Do I Un-Install Scanster Anti Malware?
If for any reason you wish to remove our application, the process is just as easy as any other.
To Uninstall Anti Malware Automatically:
  • Click Start in the lower left corner of Microsoft Windows home screen.
  • Type in Add or Remove Programs in search bar.
  • Click on the suggested result.
  • In the list of programs find and click on Anti Malware.
  • Select Uninstall.
  • Follow the on-screen wizard until finished.
To uninstall Anti Malware Manually:
  • Click Start button in the lower left corner of Microsoft Windows home screen.
  • Click the Control Panel menu button.
  • Choose Programs/Uninstall a Software.
  • Mark Anti Malware under the application list.
  • Choose Uninstall.
7How to download Anti Malware antivirus for small and office use?
A user can download Anti Malware software just as the home user would. However, to install and use on multiple devices including bulk licensing and pricing, please contact us through the form below.
8Where can I find my Anti Malware activation key?
The Activation key/code will be shown both on the post-purchase page, right after your registration process has been complete. The key will also be sent to your email just in case you need it later on.

Scanster Registry Cleaner

1Registering Scanster Registry Cleaner
Scanster Registry Cleaner is designed for simplicity and ease of use. All you need to do is register online or over the phone, and enter the activation code you have received into the activation box as detailed below.
  • Click on the Register Now Button.
    You will be taken through a registration process and in the meantime, PC Registry Shield will pop an activation code input prompt.
  • Complete the Registration Process
    A quick and easy to complete registration process!
  • Copy & Paste the activation code into the activation box
    Copy the activation code you have received into the activation box and click on the Activate button to complete the activation process.
2Is Scanster Registry Cleaner Free?
No, Scanster Registry Cleaner allows you to scan your computer for free and to fix 35 errors. If you want to repair more errors than that, you need to activate your software.
3My Scanster Registry Cleaner installation scans and finds errors but does not repair them, why?
Most likely you have not registered your software. Your software needs to be “turned on”, activated, by entering the activation key. To activate your software please go to buy now and purchase your activation key.
4How many computers does Scanster Registry Cleaner protect?
Scanster Registry Cleaner currently protects one computer per license. If you have several computers at home you may contact us for bulk pricing.
5How Do I Install Scanster Registry Cleaner?
To properly install Scanster Registry Cleaner please follow the steps below.
  • Download Scanster Registry Cleaner. If prompted by the browser, click on the download confirmation.
  • After the download is complete, click on the downloaded file shortcut
  • Confirm the installation process by clicking on the “Yes” button.
  • Click on the “Install” button and let the installation process run its course.
  • After Scanster Registry Cleaner installs on your computer, the program will open after it finishes loading.
  • You are all DONE! Scanster Registry Cleaner will begin scanning automatically and report back once scanning has been complete
6How Do I Un-Install Scanster Registry Cleaner?
In the unlikely event you wish to remove our application, you can easily uninstall just as you would any other software on your computer:
Automatically:
  • Click Start in the lower left corner of your screen
  • From the Programs menu, select Scanster Registry Cleaner.
  • Select Uninstall.
  • Follow the on-screen prompts until finished.
Manually:
  • Click Start at the lower left corner of your screen
  • Click in the “Control Panel” menu button
  • Choose Programs/Uninstall a Software
  • Mark PC Registry Shield under the applications list
  • Choose Uninstall
7I purchased a key but it does not work, why?
Please make sure you copy>paste the key properly to avoid typing errors. 99% of the issues are solved right then and are a simple matter of human error. If you are still having problems please contact us via the support form and send us a screenshot of the problem/error.
8How do I repair my Computer Registry?
After having completed the first scan click on the button that says “Repair”. Please be aware that you cannot repair more than 35 errors if you have not entered a correct activation code.
9What happens if something goes wrong?
If for some reason Scanster Registry Cleaner removes files that will risk the performance of the computer you can always restore the latest status by clicking on the reverse repair button in the top menu, Next step, click on the latest backup and then restore.
10I still see files in the scan results even after a cleaning process, why?
Not all files can be removed. Some are protected by your operating system, and some are mandatory by installed application on your computer. Scanster Registry Cleaner will remove only the ones that for sure are safe to be removed/reordered.
11Is there a Refund Policy? What if I am not satisfied?
Due to the nature of digital goods, there is no refund available once you have activated the premium version. We offer the free trial first, for you to scan your PC and understand if you will have use for the full version. We also allow several fixes for you to see the effect of the premium version.