Frequently Asked Questions

Scanster Frequently Asked Questions

We’ve crafted this FAQ page to answer many of your frequently asked questions. Please browse the product  information listed below. A click on the desired information subject will take you to a detailed explanation.

To get in touch with our customer support, please fill in the form below or  raise a ticket and a support representative will respond asap.

Scanster Antivirus

Scanster Antivirus is security protection software developed to provide home users with complete 24/7 protection against any threat. The user-friendly interface will provide control even for the non-technical users.

Scanster Antivirus is free to try. The trial version allows only scanning of the files, and the real-time protection is not enabled. The trial period is 30 days, after which the user can upgrade to Premium version and unlock all the features. The Premium version is $24.99 per year. The license is for a single device only. However that license covers the mobile version of the application as well.

The cybersecurity researchers have noted that in the past year 100,000 threats hit the high sales in just one month. Easily accessible malware in the hands of any person in the world can be used for crime, fun, or simple destruction. The broken software can be fixed but a personal data and privacy take long periods of time to recover.

Scanster Antivirus provides an online protection against known and new threats. Some of them are common such as Viruses, Trojans, Worms, Rootkits, and perhaps the most dangerous Spyware. Scanster Antivirus will provide active protection against all of the threats. User can initiate a scan manually by choosing quick, deep or custom scan. In addition Scanster Antivirus has integrated feature that cleans Internet history as well as local one. The file shredder will provide safe deletion of the files that contain sensitive data. Additionally Startup Manager allows the user to select which applications will run on system startup.

Scanster Antivirus will run in the background unnoticed protecting actively your device. Upon detection of the threat Scanster Antivirus will report, block or quarantine the malware. It has no impact on computer resources and can be used alongside other software.

The installation is an easy process. All you need is download the Scanster Antivirus file from our website and initiate the installation which will guide you through the process. For more information read the text above.

Computer Resources:

1 GB RAM, 64-bit version of Microsoft Windows XP (SP3), Windows Vista (SP1), Windows 7, Windows 8, Windows 10.

*Recommended 4 GB of memory, Internet Connection, Latest Windows and Internet Explorer version.

Supported email clients: Microsoft Outlook 200 or newer, Outlook Express, Windows Mail, and other email products that use SMTP/POP3 for sending and receiving messages, including Windows Live, Mozilla Thunderbird.

*Note: SSL and TSL Internet Security protocols are only supported with Microsoft Outlook, Microsoft Outlook Express, and Windows Mail.

In the bottom screen of software click “Help” the drop-down menu will appear with submenu item “License Information”.

In order to upgrade you free version of the software, you need to purchase Premium version. This can be done in several ways.

Website:
Click here to open the PC Privacy webpage. In the upper left screen next to download button you will find “Register Now” button. Upon clicking on it the website will open a new tab or window. The page asks for your information to place order for product.

Software:
In the lower right corner of software screen is the “Register Now” button. When clicking on it the software opens a window to insert and activate the license key, as well as to register a Premium version. Clicking on register a new tab or window will open in the Internet Browser to let you fill in the information and place an order.

Activation key/code will be shown on the post-purchase screen where you can copy and paste it directly into software. The activation key is also sent through message on your specified email address.

When the software shows the home screen with results underneath the “Status” tab, in the lower screen of the Shield Antivirus is the button “Register Now”. Click on the button and the software will open a registration and license window.

If you already have a license key, fill in the form with your first and last name, email through which notifications will be received, license number key you received. After filling the form click “Activate” button below the form. A confirmation will be received. To continue using software exit the window by clicking the cross in the upper right screen.

Scanster Anti Malware

When Anti Malware is opened, the first Scanster is the scan. Click on the Scanster and choose the type of scan.

Anti-Malware is designed for simplicity and ease of use. All you need to do is register online or over the phone. Enter the activation code as described below.

Click on the Register Now Button on the web page.
Complete the Registration Process.
Copy & Paste the activation code into the activation box.
Copy the activation code you received into the activation box and click the Activation button to complete the activation process.

In the lower right corner of the screen click on “Help” button. A drop-down menu will appear and click on “License Information”. A new window will pop open with all the information.

Opening the software the middle symbol represents active scan, which means your computer is protected all the time. If beneath the symbol it clearly says “Enabled”. The engines are working in the background.

Anti Malware is compatible with Microsoft Windows XP, Vista, 7, 8, 10.

*Recommended: 4GB of memory, a broadband internet connection, and latest Windows and Internet Explorer updates.

Supported email clients: Microsoft Outlook 2000, Outlook 2014, Outlook Express on Windows XP, Windows Mail on Windows Vista, Other email products using SMTP/POP3 for sending and receiving messages, this includes Windows Live Mail, Mozilla Thunderbird, and many others.

*Note: SSL and TLS Internet security protocols are only supported with Microsoft Outlook, Microsoft Outlook Express, and Windows Mail.

A user can download Anti Malware software just as the home user would. However, to install and use on multiple devices including bulk licensing and pricing, please contact us through the form below.

The Activation key/code will be shown both on the post-purchase page, right after your registration process has been complete. The key will also be sent to your email just in case you need it later on.

Identity Theft Preventer

 Identity Theft Preventer direct download is available here: Download

The Identity Theft Preventer installation is a simple 3 steps process:

  1. Download Identity Theft Preventer from the following link: Download
  2. In the User Account Control Window, select Yes
  3.  In the Setup Wizard, select Install

The installation progress will initiate. Please wait until this process finishes.

When Identity Theft Preventer launches, an initial scan will automatically begin for your convenience.

Let the scan finish and then select Register Now to use your license key.

The Identity Theft Preventer un-installation is a simple 3 and 2 steps process for below mentioned versions:

Windows 7

  1. In the lower left corner of your screen, click Start –> Click Control Panel –> Click Programs and Features
  2. Click Identity Theft Preventer At the top of the screen, click Uninstall
  3. Follow the on-screen prompts until finished

Windows 8 – 10

  1. In the lower left corner of your screen, right click on the Windows flag –> Select Apps and Features
  2. In the Apps and Features window, locate, and click on, Identity Theft Preventer Select the Uninstall option
    Follow the on-screen prompts until finished

From the main screen, select Register Now.

If you already have your license key:
Fill in the activation prompt with your first and last name, email through which notifications will be received and the license key and then select Activate.
* it is recommended to use the copy>paste option rather than manual typing of the registration key to avoid typos.

As soon as the activation process is complete, follow the on-screen prompts to configure Identity Theft Preventer.

If you do not have a license key:

Click the ‘Register Now’ button and follow the license registration process.

Once you have obtained your license key, return to the activation process above.

– Click on the “I” icon in the top right corner
– Select Update from the dropdown menu
– A click on the Update option will check if a new version available.

– Click on the “I” icon in the top right corner
– Select Support from the dropdown menu

– Click on the “I” icon in the top right corner
– Select the License Information option from the dropdown menu.
– In the bottom of the screen you will find the license number, duration and the Computer ID.

– Go to the icon tray
– Right click on the Identity Theft Preventer icon
– Click on the Scan option
– Click on ‘Switch MicrophoneBlocker ON’
– Click on ‘Switch Webcam Blocker ON’

– Go to the icon tray
– Right click on the Identity Theft Preventer icon
– Click on ‘Close’

Scanster Password Manager

Download Scanster Password Manger by clicking the download link.

Scanster Password Manager is a password management solution that provides privacy while safeguarding multiple passwords under one single master password.

Password managers save the user time and stress from struggling with multiple passwords for different website logins. Furthermore, having a weak or the same password across all websites is a danger by itself. The once compromised password can compromise all the others. Better not leaving it to chance, the password manager will remember and help the user create strong password.

Once you have logged into Scanster Password Manager after creating your Master Password you are brought to the home screen. On the left side of the home screen there is a column entitled “my database”, this is where all of your passwords will be stored. Click on a category such as email or credit cards and it will become highlighted. Once the chosen category is highlighted, click the plus button located near the top left corner of the window to insert a new entry. A new screen will pop up prompting you to insert all information regarding the passwords and usernames you want to save for a specific account. Once you have filled in the required information click OK and your new entry has been added and saved to Scanster Password Manager.

The Activation key/code will be shown both on the post-purchase page, right after your registration process has been complete. The key will also be sent to your email just in case you need it later on.

Scanster Password Manager is free to try. After a Trial Period of 14 days, the user will be prompted to upgrade to premium.

If you have lost your Scanster Password Manager Database created the first time the software was launched, type the name of your database in the search all programs and files option on your computer.

To change your master password click the “file” tab in Scanster Password Manager. This will cause a drop down screen to appear. Select the option “change master key” and you will be prompted to enter in your new password.

To add a new category to your database first click “my database” in Scanster Password Manager. Then click the “edit” tab located at the top of the window. Next, click “add category” to create a new category. Next, enter the name of the category and click “ok.”

Scanster Privacy Shield

Scanster Privacy Shield is free to try. The trial period lasts for 14 days, during which you can scan and see the report. The cleaning and other features are enabled in Premium version only.

Scanster Privacy Shield is a Privacy Protection application meant to provide the user with maximum privacy protection. The software is developed in a way to allow even the non-technical user with the set of tools that will keep the device clean from any online and offline activity.

Most of the home users maintain active online life, be it social (Facebook, Myspace, Twitter, etc.), professional (Skype chats, email credentials, etc.), or shopping online (login credential, financial information, personal information). The online activity is stored locally on the hard drive without the user being aware of it. They are the pieces of information, professionally called Digital Fingerprints. These digital pieces of ID are bread and butter for all privacy hackers, criminals, identity thieves, tracking companies, data miners. Software like Scanster Privacy Shield will allow the user to keep private information private. No one needs to know where the user surfed online, what their name is, or what went on in the chat user just had.

Scanster Privacy Shield provides both a deep scan and analysis service, as well as cleaning and data protection service. The scan feature will give the user detailed report of their exposed files stored on the hard disk locally. This way user can protect their private data. Cleaning will delete any selected digital fingerprints that could potentially expose the user’s privacy and identity.

When the software shows the home screen with results underneath the “Status” tab, in the lower right corner of the Scanster Privacy Shield written in yellow letters is the button “Register Now”. Click on the button and the software will open a registration and license window. If you already have a license key, fill in the form with your first and last name, email through which notifications will be received, license number key you received. After filling the form click “Activate” button below the form. A confirmation will be received. To continue using software exit the window by clicking the cross in the upper right screen.

In order to upgrade you free version of the software, you need to purchase Premium version $29.99 per year. This can be done in several ways.

On the website:
Click here to open the PC Privacy webpage. In the upper left screen next to download button you will find “Register Now” button. Upon clicking on it the website will open a new tab or window. The page asks for your information to place order for product. When filling in the form the key will be sent to your email address.

Within the software
In the lower right corner of software screen is the “Register Now” button. When clicking on it the software opens a window to insert and activate the license key, as well as to register a Premium version. Clicking on register a new tab or window will open in the Internet Browser to let you fill in the information and place an order. The license key will arrive in email.

When the software is at the “Status” tab, which is the screen that shows scan results. In the lower right corner is the “Help” button. Clicking on it a menu will appear, in it there is a submenu License Information. Clicking on it you can find the exact details about your license.

The installation is an easy process. All you need is download the Scanster Privacy Shield file from our website and initiate the installation which will guide you through the process. For more information read the text above.

It is possible that you are using the scanster privacy shield free version. In order to clean digital fingerprints and maintain the safe status you need a Premium version.

Scanster Privacy Shield will ask for deletion confirmation each time you try to delete files. However, you should be aware that once the process is confirmed, files cannot be restored.

Scanster Privacy Shield supports most distributed Skype version up to 7.41

Scanster Ransomware Defender

Yes! Ransomware Defender is free to try, the trial period will last for 14 days before you are asked to register your product.

The activation key is received in the post-purchase screen as well as by email message.

In the lower screen of the software click Register Now button to open a window with activation box. Copy the activation code you have received into the activation box and click on the Activate button below to complete the activation process

Will show submenu License Information. The software will open a window with your information as well as the date it expires.

In the upper right corner of the software click on the question mark.

In order to upgrade you free version of the software, you need to purchase Premium version. This can be done in several ways.

Website:
Click here to open the Ransomware Defender webpage. In the upper left screen next to download button you will find “Register Now” button. Upon clicking on it the website will open a new tab or window. The page asks for your information to place order for product.

Software:
In the lower right corner of software screen is the “Register Now” button. When clicking on it the software opens a window to insert and activate the license key, as well as to register a Premium version. Clicking on register a new tab or window will open in the Internet Browser to let you fill in the information and place an order.

Ransomware Defender works with Microsoft Windows XP, Vista, 7, 8, 10.

Ransomware Defender protects one computer at the time. For more than one key or bulk discount, please contact us directly via the form below, and we will be happy to assist.

Scanster Hard Disk Cleaner

Download Scanster Hard Disk Cleaner by clicking the download link.

Scanster Hard Disk Cleaner is an advanced hard drive space cleaner that enables a detailed scan and a safe cleaning process – thus freeing up needed hard drive space.

Over the periods of time, user’s activity on the hard disk leaves remnants of the files as well as temporary files. The deleted files and uninstalled software leave traces behind, and take up the space from hard drive as well as producing occasional errors on hard disk. The software like Scanster Hard Disk Cleaner will cleanup much needed space.

Scanster Hard Disk Cleaner will delete (upon your choice) unneeded duplicate files that take up much-needed hard drive space. The Scanster Hard Disk Cleaner can defragment all the files to neatly arrange files on the hard drive. It will also map all your large and duplicate files and folders on the chosen drive and allow you to selectively delete them as needed.

The Activation key/code will be shown both on the post-purchase page, right after your registration process has been complete. The key will also be sent to your email just in case you need it later on.

Scanster Hard Disk Cleaner is free to try. After a Trial Period of 14 days, the user will be prompted to upgrade to premium.

Using Scanster Hard Disk Cleaner, like any other system related software needs to be done cautiously. The default settings will minimize all risks of automatically deleting information you may need. However, once you are manually choosing files to be deleted you need to make sure you are certain of their nature and that you confirm you want them deleted.

Scanster Hard Disk Cleaner is by-default set to automate your cleaning. Computer savvy users may want to set different preferences. Large files and duplicates cleaning is a manually selected process in order to eliminate risks of wrong file deletion.

After installing the Scanster Hard Disk Cleaner you should run a thorough scan of your computer. Let the scanning process finish and review the results. The scan will report back the potential space to be added by cleaning your drive/s. Beyond the general scan, we recommend searching for both duplicate and large files in order to eliminate any of those that are not needed from your hard drives. Upon scan completion, click the Clean button and let the system run its process.

Scanster PC Cleaner

Download Scanster PC Cleaner by clicking the download link.

Yes! Scanter PC Cleaner has a trial period of 30 days.

In the right lower corner of the software, click “Helpbutton it will open a drop-down menu.

In the subcategories choose “License Information”.

 

When the software shows the home screen in the lower left corner of the PC Cleaning Utility is the button “Register Now”.

Click on the button and the software will open a registration and license window. If you already have a license key, fill in the form with your first and last name, email through which notifications will be received, license number key you received. After filling the form click “Register Now” button below the form. A confirmation will be received. To continue using software exit the window by clicking the cross in the upper right screen.

 

Restore points are created and logged automatically. You can utilize them and track them at the restore points screen, when clicking on the restore button.

In order to upgrade you free version of the software, you need to purchase Premium version. This can be done in several ways.

On the website:
Click here to open the Scanster PC Cleaner webpage. In the upper left screen next to download button you will find “Register Now” button. Upon clicking on it the website will open a new tab or window. The page asks for your information to place order for product. You will be presented with activation key which you can copy/paste into the software.

Within the software
In the lower right corner of software screen is the “Register Now” button. When clicking on it the software opens a window to insert and activate the license key, as well as to register a Premium version. Clicking on “Upgrade Now” and a new tab or window will open in the Internet Browser to let you fill in the information and place an order. The activation key in both cases appears on post-purchase screen, and it is sent to email address.

Scanster PC Cleaner finds and cleans system issues. However, there are programs that recreate the same invalid entries over and over again. There is no need to be worried though as just a small number of records may reappear after being cleaned by Scanster PC Cleaner.

Yes! Open your Scanster PC Cleaner. Click on “settings” and then click “Schedule”. From this menu you can select when and how often you want Scanster PC Cleaner to scan your computer.

To ensure you have the latest version of Scanster PC Cleaner, click on the “Help” button in lower left corner of the screen. A drop-down menu will appear. In the “Check for Updates” section click and the software will automatically inform you if it is the latest version.

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